Discord

Info for parents/carers about how we manage the server.

Staff with access to young people all hold EDBS certification and server security is set to its highest level. It is a private server that people can only join if they have been given a unique code or are invited by staff. 

Auto-moderation (Bots) automatically filter harmful or undesirable messages and content at all times by; blocking messages, muting members, disabling DMs, sending activity alerts, issuing bans and timeouts. 

Bots react quickly and fairly and protect our time - we cannot watch every message as it is posted. Reports are logged to keep admin up to date on any actions Bots take. TAG staff can see communication between members in all text channels but by having AutoMod, staff can concentrate on more significant issues while the Bot is busy taking care of the simple things.

Human moderators 

Some situations may require more in-depth management. For example, if someone posts something they shouldn’t, they may simply need a reminder of the rules or they may need support if they are in distress and their post was a result of frustration.  Auto-mods track repeat offenders and act according to settings decided by staff, without bias. It’s important that TAG moderation remains as fair and consistent as possible. We hold everyone in our community to the same standard, regardless of who they are or their history so if members repeatedly use the server inappropriately they will be removed.

Discord allows for the monitoring of all text channels within the server but staff cannot see all communication between members. Staff cannot monitor voice channels where young people are chatting in-person or direct messages (DMs) between members. We ask young people and their parents/carers to take full responsibility for this type of communication and any contact out of the server by signing our Online Safety Agreement before joining the group and discourage the use of direct messaging.